Date of the latest update: 14 July 2026 

Needletales.hu 

GTC 

General Terms and Conditions

The contract concluded on the basis of this document will not be filed (it will not be accessible ex-post, the conclusion of the contract is proven by the order data), it is concluded by an implicit legal statement, does not constitute a written contract, is drafted in the Hungarian language, and does not refer to any code of conduct. In the event of any questions arising in connection with the operation of the webshop, the ordering, and the delivery processes, we are at your disposal via our provided contact details. The scope of these GTC extends to the legal relationships established on the Provider's website (https://www.needletales.hu/, https://needtales.com/) and its subdomains. These GTC are continuously available (and can be downloaded and printed at any time) from the following website: https://www.needletales.hu//aszf.

Definitions: 

User: Any natural person, legal entity, or organization that uses the Provider's services or enters into a contract with the Provider. 

Consumer: A User who is a natural person acting outside the scope of their trade, independent occupation, or business activity. 

Business: A person acting within the scope of their trade, independent occupation, or business activity. 

Provider: A natural person, legal entity, or organization without legal personality providing information society services, who provides services to the User and enters into a contract with the User.

1. DETAILS OF THE PROVIDER 

Name of the provider: Jurth Emese e.v. (Sole Proprietor) 

Registered office of the provider (and also the place of complaint handling): 

9400 Sopron, Póda Endre utca 6/C 2/6. 

Contact details of the provider, regularly used electronic mail address for communication with users: info@needletales.hu 

Registration number of the provider: 62253004 

Tax number of the provider: 53721954-1-28 

Name of the registering authority / licensing authority and license number (if any): 

National Tax and Customs Administration (NAV) 

Phone number of the provider: +36 30 687 8456 

Language of the contract: Hungarian 

Name, address, and e-mail address of the hosting service providers: 

Websupport Magyarország Kft. 

1119 Budapest, Fehérvári út 97-99. 

Tel.: +36 1 700 2323 

E-mail: info@mhosting.hu

Shopify Inc. 

Registered office: 150 Elgin St, Suite 800, Ottawa, ON, K2P 1L4, Canada 

Phone: +1 888 746 7439 

E-mail: support@shopify.com 

Website: shopify.com

2. FUNDAMENTAL PROVISIONS 

2.1. For issues not regulated in these GTC, as well as for the interpretation of these GTC, Hungarian law shall apply, with particular regard to the provisions of Act V of 2013 on the Civil Code ("Ptk."), Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services (Elker. tv.), and Government Decree 45/2014 (II. 26.) on the Detailed Rules of Contracts between Consumers and Businesses. For specific products, the relevant sector-specific statutory provisions shall apply. The mandatory provisions of the relevant legislation shall apply to the parties even without a specific stipulation. 

2.2. These GTC are effective from 8 August 2025 and shall remain in force until revoked. The Provider shall publish any amendments to these GTC on the website and shall notify registered Users or Users who have previously made a purchase of the changes via e-mail. The amendments do not affect previously concluded contracts, meaning that the amendments have no retroactive effect. 

2.3. The Provider reserves all rights regarding the website, any parts thereof, the content appearing thereon, and the distribution of the website. It is prohibited to download, electronically store, process, or sell the content appearing on the website or any parts thereof without the prior written consent of the Provider (except for this document and the privacy policy). 

2.4. The Provider assumes no liability in connection with the purchase and sale of products published on other websites that cannot be linked to the Provider and are not operated by the Provider.

3. REGISTRATION / PURCHASE 

3.1. In the event that false data or data attributable to another person is provided during the use/ordering/subscription of the service, the resulting electronic contract may be contested before the court by the entitled party. As a result of a successful contestation (prevailing in the lawsuit), the contract becomes invalid from the time of its conclusion, or if it conceals another contract, the rights and obligations of the parties shall be judged on the basis of the concealed contract. 

3.2. The Provider shall not be held liable for any delivery delays or any other problems or errors attributable to incorrect and/or inaccurate data provided by the User. However, the Provider informs Users that after consultation and clear identification with the User, the Provider may correct the wrongly entered data in the order so that billing and delivery do not encounter obstacles. 

3.3. The Provider shall not be held liable for any damages resulting from the User forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Provider (if registration is available on the website).

4. SCOPE OF PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE, AND PRICES 

4.1. The displayed products can be ordered online (in certain cases by telephone) from the webshop. The prices displayed for the products are in Hungarian Forint (HUF) and are gross prices (meaning they include the VAT prescribed by law; alternatively, if the Provider invoices free of VAT, the prices are the total amounts payable), however, they do not include delivery and payment fees. No separate packaging cost will be charged unless the User requests gift wrapping or other special packaging. 

4.2. In the webshop, the Provider indicates the name and description of the product in detail and displays a photo of the products (where possible). 

4.3. If a promotional price is introduced, the Provider shall fully inform Users about the promotion and its exact duration. The Provider acts lawfully when determining promotional prices, complying with the rules of the Joint Decree 4/2009 (I. 30.) NFGM-SZMM on the Detailed Rules of Indicating the Selling Price and Unit Price of Products, and the Fee for Services. 

4.4. In the event that an incorrect price is indicated, the Provider is not obliged to confirm the order at that price, but has the option to refuse the offer and may offer confirmation at the correct, real price, in the knowledge of which the User has the right to:

• not accept the modified offer and cancel their order,
• maintain their order at the correct price. Pursuant to Act V of 2013 on the Civil Code (Ptk.), a contract is concluded by the mutual and congruent expression of the parties' intent. If the parties cannot agree on the contractual terms, i.e., there is no declaration expressing the mutual and congruent intent of the parties, an validly concluded contract cannot be spoken of, from which rights and obligations would arise. An incorrect price is deemed to be:
• a price of HUF 0,
• a price of HUF 1, or
• a promotional price that does not correspond to the percentage rate of the indicated discount compared to the original price. For example, if the original price of a product is HUF 10,000 and a 50% discount applies to it, the correct promotional price would be HUF 5,000. It qualifies as an incorrect price if HUF 1,000 or HUF 2,000 appears instead.
• 5. ORDERING PROCESS 

5.1. Following registration, the User logs into the webshop / or may also start purchasing without registration. 

5.2. The User places the selected products into the cart. The User can view the contents of the cart at any time by clicking on the "cart" icon. 

5.3. The User sets the quantity of the product or products they wish to purchase. 

5.4. If they do not wish to purchase additional products, they check the quantity of the product they wish to purchase. By clicking on the "delete - X" icon, they can clear the contents of the cart. To finalize the quantity, the User clicks on the "+/-" icon. 

5.5. The User enters the delivery address and then selects the delivery/payment method, the types of which are as follows: 

5.5.1. Payment methods: 

Cash on delivery (COD):

If the Buyer uses domestic MPL home delivery (to the territory of Hungary), it is possible to pay the final amount of the order to the courier in cash or by bank card upon receipt of the product(s). We draw the Buyer's attention to the fact that the cash-on-delivery payment method is exclusively available within the territory of Hungary and solely when choosing the MPL home delivery method; for other delivery methods (e.g., delivery to a parcel point, other courier services, or personal collection), cash on delivery cannot be used. 

Payment by cash deposit:

The User has the option to deposit the consideration for the ordered products in cash into the Provider's bank account. 

By bank transfer:

The User is obliged to transfer the consideration for the ordered products within 3 days to the bank account specified in the confirmation e-mail. Following the crediting of the amount to the Provider's bank account, the User is entitled to receive the product(s) in the manner specified by them. 

Online bank card payment:

The User has the option to pay the total value of the order online, by bank card, through the secure payment system of the financial service provider used by the Provider. 

Payment via PayPal. 

The process of purchasing via PayPal: 

The transaction details appear on the left side of the page, and two options appear on the right side:

a) If you have a PayPal registration, after entering a valid identifier and password, you will see the partial details of the pre-entered bank card and the amount to be paid. If multiple cards are registered, the card intended for payment must be selected, and after selection, by clicking on the "Pay Now" text, the payment takes place and you will shortly be redirected back to the shop's page.

b) If you do not have a PayPal registration, it is possible to settle the amount with a Guest PayPal access after filling out a form, without having to register with PayPal. The form requests the following data (the majority of which are mandatory to fill out):

• Country
• Card number (Bank card number)
• Payment Types
• Expiration date - the expiration date of the bank card in mm/yy order
• CSC - CSC code, the three-digit security code found on the back of the card (above the signature field to the right)
• First name
• Last name
• Address line 1
• Address line 2 (optional - providing this is not mandatory)
• City
• State/Province/Region
• Postal code
• Telephone number - Please provide a real telephone number where your bank can also reach you if necessary. The country code and area code must be specified.
• Email address - The confirmation of the payment will be sent to the e-mail address provided here. Once you have filled out all fields, press the "Review and Continue" button at the bottom of the page. Here you can check the provided data, the amount to be paid, and the order once more. If you find everything in order, approve the transaction. Within moments, a notification will arrive via e-mail about the successful transaction, and at the same time, the Provider also receives the notification of the successful payment and begins processing the order.

5.5.2. Delivery costs (gross amounts):

Shipping within Hungary

Personal collection is possible exclusively in Sopron, at a pre-arranged time and location, subject to advance payment.

Our logistics partners are Magyar Posta (MPL) and Foxpost.

Delivery of MPL parcels generally takes 1–2 business days from the date of dispatch.

Delivery of Foxpost parcels takes 2–3 business days from the date of dispatch.

Free shipping for delivery to MPL Parcel Terminal, Post Office (Postán maradó), PostaPont, and Foxpost parcel terminal: for order values above HUF 30,000.

Minimum order value for physical delivery: HUF 6,000.

*For residential parcels exceeding 5 kg, individual pricing shall apply.

International Shipping

Our foreign shipping partners are Packeta, the international shipping partners of Fürgefutár, and Magyar Posta.

We do not ship physical products to Austria, Spain, France, Finland, Luxembourg, and the USA. In these countries, exclusively downloadable products are available for purchase; alternatively, if they wish to purchase a physical product, the buyer must arrange for a courier to collect the product, following prior consultation via e-mail or telephone.

For residential parcels exceeding 5 kg, individual pricing shall apply, which will be coordinated with the buyer via e-mail or telephone.

Mini Zone EU – Poland

Free shipping: for order values above EUR 100.

What we ship: All physical products.

Minimum order value for physical delivery: EUR 20.

• Packeta (Poland): PL Packeta Z-Point PP – EUR 6

• Packeta (Poland): PL Home Delivery HD – EUR 12.90

Zone 1 – EU – Germany, Belgium, Denmark, Netherlands, Latvia, Lithuania, Estonia

Free shipping: for order values above EUR 150.

What we ship: All physical products.

Minimum order value for physical delivery: EUR 30.

Zone 2 – EU – Ireland, Sweden

Free shipping: None; for order values above EUR 150, shipping is EUR 19.90.

What we ship: All physical products.

Minimum order value for physical delivery: EUR 30.

Zone 3 – Non-EU – Canada

Free shipping: None.

What we ship: All physical products.

Minimum order value for physical delivery: EUR 150.

Zone 4 – Non-EU – UK, Norway, Svájc

Free shipping: None, but for order values above EUR 150, shipping is available at a discounted rate of EUR 19.90.

What we ship: All physical products.

Minimum order value for physical delivery: EUR 30.

Zone 5 – Non-EU – United Arab Emirates, Qatar, Kuwait, Hong Kong, Japan, China

Free shipping: NONE, but for order values above EUR 150, shipping is EUR 39.90.

What we ship: OOAK (One of a Kind) Products.

Minimum order value for physical delivery: EUR 150.

Zone 6 – Non-EU – Australia, New Zealand

Free shipping: NONE, but for order values above EUR 150, shipping is EUR 59.90.

What we ship: OOAK (One of a Kind) Products.

Minimum order value for physical delivery: EUR 150.

Size and Weight Limits (Terminals & Points)

The compartment sizes of parcel terminals are limited. If the size of your order exceeds the capacity of the terminal, we will contact you in order to arrange an alternative delivery method.

5.6. The final amount payable includes all costs based on the summary of the order and the confirmation letter. Pursuant to Section 6:127 of the Civil Code, the User is obliged to verify without delay whether the quality and quantity of the ordered product(s) are appropriate. Delivery of the product(s) takes place on business days between 8 AM and 5 PM.

5.7. After providing the data, the User can send their order by clicking on the "send payment/order" button; however, before doing so, they can check the provided data once more, send a comment with their order, or indicate other wishes related to the order to us via e-mail.

5.8. By placing the order, the User acknowledges that pursuant to Section 15 and other conditions (e.g., Section 20) of Government Decree 45/2014 (II. 26.), the order entails a payment obligation.

5.9. Correction of data entry errors: The User can always return to the previous phase before closing the ordering process, where they can correct the entered data. In detail: During the ordering process, it is possible to view and modify the contents of the cart; if the cart does not contain the quantity intended to be ordered, the User can enter the number of items they wish to order into the data entry field located in the quantity column. If the User wishes to delete the products in the cart, they click on the "X" "delete" button. During the ordering process, the User continuously has the opportunity to correct/delete the entered data. The User also has the opportunity to request the correction of potential errors via telephone or e-mail after the order has been sent.

5.10. The User receives a confirmation via e-mail after sending the order. If this confirmation does not arrive to the User within an expected time limit depending on the nature of the service, but no later than within 48 hours from the dispatch of the User's order, the User shall be released from the binding force of their offer or contractual obligation. The order and its confirmation shall be deemed received by the Provider or the User when it becomes accessible to them. The Provider excludes its liability for confirmation if the confirmation does not arrive in time because the User provided an incorrect e-mail address during registration, or cannot receive messages due to the fullness of the storage space belonging to their account.

5.11. The User acknowledges that the confirmation discussed in the previous point is merely an automated confirmation and does not create a contract. The contract is concluded when the Provider, following the automated confirmation named in the previous point, notifies the User in a further e-mail about the details and expected performance of the order.

5.12. Publication and rules of customer reviews

Our webshop exclusively contains consumer reviews that have been submitted by consumers who actually purchased or used the product. We do not select reviews in a way that only displays positive reviews. It is strictly prohibited to publish false consumer reviews or recommendations in order to promote our products.

6. PROCESSING AND FULFILLMENT OF ORDERS

6.1. Orders are processed during working hours. It is possible to place an order outside the times designated for order processing; if it occurs after the end of working hours, it will be processed on the following business day. In all cases, the Provider will confirm electronically when it can fulfill the order.

6.2. General fulfillment deadline: within 1–3 business days from the conclusion of the contract.

6.3. On the basis of the sales contract, the Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.

6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of loss or damage passes to the buyer when the buyer or a third party designated by them takes possession of the item. The risk of loss or damage passes to the buyer upon delivery to the carrier if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller.

6.5. In the event of delay by the Provider, the User is entitled to set a grace period. If the seller does not perform within the grace period, the buyer is entitled to withdraw from the contract.

6.6. The User is entitled to withdraw from the contract without setting a grace period if:

a) the Provider has refused to perform the contract; or

b) the contract should have been performed at the specified time of performance – and not at any other time – according to the agreement of the parties or due to the recognizable purpose of the service.

If the Provider falls into delay, the User may demand performance, or if their interest in the performance of the contract has ceased as a result of the delay, they may withdraw from the contract.

The User does not need to prove the cessation of interest in performance for withdrawal if:

a) the contract should have been performed at the specified time of performance – and not at any other time – according to the agreement of the parties or due to the recognizable purpose of the service; or

b) the entitled party set an appropriate grace period for subsequent performance, and the grace period expired without result.

6.7. If the Provider does not fulfill its obligation undertaken in the contract because the product specified in the contract is not available, it is obliged to inform the User thereof without delay, as well as to refund the amount paid by the User without delay; furthermore, the Provider is obliged to ensure that the User exercises other statutory rights provided for the case of defective performance.

6.8. The Provider draws the attention of Users to the fact that if the User does not take delivery of the ordered product(s) performed in accordance with the contract (regardless of the payment method), they commit a breach of contract, specifically falling into delay pursuant to Section 6:156 (1) of the Civil Code.

This means that under the rules of management of affairs without mandate – unless the Consumer indicates their intention to withdraw (and does not make a declaration as to whether they wish to take delivery of the ordered product(s)) – the Provider shall enforce both the usual cost of storage related to the product(s) and the shipping cost (round trip) against the Users.

The Provider draws the attention of Users to the fact that in order to enforce our legal claims arising in this manner, we utilize the assistance of a debt collection agency and/or an attorney, meaning that the payment of other (legal) costs arising from the breach of contract (including the fees of the payment order procedure) shall also be borne by the User.

7. RIGHT OF WITHDRAWAL 

7.1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council, and to the regulations of Government Decree 45/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses, the Consumer is entitled to a right of withdrawal without giving any reason. The Consumer may exercise their right of withdrawal or termination:

a) in the case of a contract for the sale of a product, within fourteen days from the date of receipt by the consumer or a third party designated by the consumer, other than the carrier, of:

aa) the product,

ab) in the case of the sale of multiple products, if the delivery of individual products takes place at different times, the last delivered product,

ac) in the case of a product consisting of multiple lots or pieces, the last delivered lot or piece, ad) if the product is to be regularly delivered within a specified period, the first delivery. If the Provider fails to comply with this information requirement, the 14-day withdrawal period shall be extended by twelve months. If the Provider provides the information within 12 months following the expiry of the 14 days from the date of receipt of the product or the conclusion of the contract for the provision of services, the deadline open for withdrawal shall be 14 days from the communication of this information. 

7.2. The Consumer may exercise their right of withdrawal by making an unambiguous statement to this effect, by using the model withdrawal form specified in Annex 2 of Government Decree 45/2014 (II.26.), or by using a withdrawal function. 

7.3. The period open for the exercise of the right of withdrawal shall expire 14 days after the day on which the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the product. 

7.4. The Consumer may also exercise their right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product. 

7.5. The direct cost of returning the product shall be borne by the Consumer; the business has not undertaken to bear this cost. Except if the product cannot be returned by post. 

7.6. In the event of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the direct cost of returning the product. 

7.7. The Consumer shall not be entitled to the right of withdrawal in the case of a non-prefabricated product that has been manufactured on the basis of instructions or at the express request of the Consumer, or in the case of a product that has been clearly personalized for the consumer. 

7.8. The Consumer may also not exercise their right of withdrawal (full list of exceptions based on the Decree):

a) in the case of a contract for the provision of a service, after the full performance of the service, but if the contract creates a payment obligation for the consumer, only if the performance began with the consumer's express prior consent and acknowledgement by the consumer that they lose their right of withdrawal as soon as the business has fully performed the contract;

b) in respect of goods or services the price or fee of which depends on fluctuations in the financial market which cannot be influenced by the business and which may occur within the period specified in Section 20 (2);

c) in the case of non-prefabricated goods that have been manufactured on the basis of instructions or at the express request of the consumer, or in the case of goods that have been clearly personalized for the consumer;

d) in respect of perishable goods or goods that retain their quality for a short period;

e) in respect of sealed goods which cannot be returned after opening after delivery for health protection or hygiene reasons;

f) in respect of goods which, by their nature, are inseparably mixed with other goods after delivery;

g) in respect of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the business, the price of which was agreed upon by the parties at the time of conclusion of the sales contract, but the performance of the contract takes place only after the thirtieth day from the conclusion;

h) in the case of a contract for work where the business visits the consumer at the express request of the consumer for the purpose of carrying out urgent repair or maintenance work;

i) in respect of the sale of a copy of sealed audio or video recordings or computer software, if the consumer has unsealed the packaging after delivery;

j) in respect of newspapers, journals, and periodicals, with the exception of subscription contracts;

k) in the case of contracts concluded at a public auction;

l) in the case of a contract for the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering, or services related to leisure activities, if a specific date or period of performance is stipulated in the contract;

m) in respect of digital content provided on a non-tangible medium, if the business began performance with the consumer's express, prior consent, and the consumer simultaneously declared with this consent their acknowledgement that they lose their right of withdrawal/termination after the start of performance, and furthermore, the business sent a confirmation to the consumer pursuant to Section 12 (2) or Section 18. 

7.9. The Provider shall refund the total amount paid by the consumer as consideration, including costs incurred in connection with the performance, without delay and at the latest within fourteen days from becoming aware of the withdrawal. At the same time, the Provider is entitled to a right of retention. 

7.10. During the refund, we apply a payment method identical to the payment method applied during the original transaction, unless the Consumer expressly gives their consent to the use of another payment method; as a consequence of applying this refund method, the Consumer shall not incur any additional costs. 

7.11. The Consumer is obliged to return the goods without undue delay, but in no case later than 14 days from the dispatch of the notification concerning their withdrawal from the contract to the Provider. If the business also sells the goods in a retail store, and the consumer exercises their right of withdrawal in person in the business's retail store, they shall be entitled to hand over the goods to the business at the same time. 

7.12. In the event of a withdrawal in writing, it is sufficient for the Consumer to send the withdrawal statement within 14 days. 

7.13. The Consumer complies with the deadline if they return or hand over the product(s) before the expiry of the 14-day period. The return is deemed performed within the deadline if the consumer sends the product before the expiry of the deadline. 

7.14. The consumer bears exclusively the direct cost of returning the product. Except if the product cannot be returned by post. 

7.15. The Provider is not obliged to refund to the Consumer those additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Provider. 

7.16. The Provider may withhold the refund until it has received the goods back, or the Consumer has supplied evidence of having sent back the goods, whichever is the earliest date. 

7.17. If the Consumer wishes to exercise their right of withdrawal, they may indicate it via any of the Provider's contact details in writing (even using the attached form), by telephone, via the withdrawal function, or even in person. In the case of a notification in writing by post, we take into account the date of posting, and in the case of a notification by telephone, the time of the telephone call. The Consumer may return the ordered product to the Provider by post or with the help of a courier service. 

7.18. The consumer is liable only for any diminished value of the product resulting from use exceeding the use necessary to establish the nature, characteristics, and functioning of the product. 

7.19. Government Decree 45/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses is available here. 

7.20. Directive 2011/83/EU of the European Parliament and of the Council is available here. 

7.21. The Consumer may also approach the Provider with any other complaints via the contact details found in these GTC. 

7.22. The right of withdrawal belongs exclusively to Users qualifying as consumers under the Civil Code. 

7.23. The right of withdrawal does not belong to a business, i.e., a person acting within the scope of their trade, independent occupation, or business activity. 

7.24. (Applicable only if the Provider also provides services in addition to sales.) If the Consumer terminates a distance contract after the start of performance, they are obliged to pay a fee to the business proportional to the service performed up to the time of communication of the termination to the business. The proportional amount to be paid by the Consumer shall be determined on the basis of the total amount of the consideration set out in the contract, increased by tax. If the Consumer proves that the total amount determined in this way is excessively high, the proportional amount shall be calculated on the basis of the market value of the services performed up to the time of termination of the contract. 

7.24. Process for exercising the right of withdrawal: 

7.24.1. If the Consumer wishes to exercise the right of withdrawal, they are obliged to indicate their intention to withdraw via the contact details of the Provider. 

7.24.2. The Consumer exercises their right of withdrawal within the deadline if they send/make their withdrawal statement before the expiry of the 14th day from the receipt of the product. In the case of a withdrawal in writing, it is sufficient to send the withdrawal statement within 14 days. In the case of notification by post, the date of posting is taken into account, and in the case of notification via e-mail, the time of sending the e-mail is taken into account. 

7.24.3. In the event of withdrawal, the Consumer is obliged to return the ordered product to the Provider's address without delay, but no later than within 14 days from the communication of their withdrawal statement. The deadline is deemed met if they send the product before the expiry of the 14-day deadline (meaning it does not have to arrive within 14 days). The buyer bears the direct costs arising in connection with the return of the goods due to the exercise of the right of withdrawal. If the business also sells the goods in a retail store, and the consumer exercises their right of withdrawal in person in the business's retail store, they shall be entitled to hand over the goods to the business at the same time. 

7.24.4. However, the Provider is not obliged to refund to the Consumer those additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Provider. The Consumer may also exercise their right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product. 

7.24.5. In the case of the sale of multiple products, if the delivery of individual products takes place at different times, the buyer may exercise the right of withdrawal within 14 days from the receipt of the last delivered product, or in the case of a product consisting of multiple lots or pieces, the last delivered lot or piece.

8. WARRANTY AND GUARANTEE

Defective performance The obligor performs defectively if the service, at the time of performance, does not comply with the quality requirements laid down in the contract or by legislation. The obligor does not perform defectively if the obligee knew of the defect at the time of the conclusion of the contract, or should have known of the defect at the time of the conclusion of the contract. In a contract between a consumer and a business, a stipulation that deviates from the provisions of this chapter regarding statutory warranty and guarantee to the detriment of the Consumer shall be null and void. User qualifying as a Business: a person acting within the scope of their trade, independent occupation, or business activity.

Statutory Warranty

8.1. In what cases can the User exercise their statutory warranty right? In the event of defective performance by the Provider, the User may enforce a statutory warranty claim against the Provider according to the rules of the Civil Code. 

8.2. What rights is the User entitled to based on their statutory warranty claim? The User – at their choice – may exercise the following statutory warranty claims: they may request repair or replacement, except if the fulfillment of the claim chosen by the User from among these is impossible or would involve disproportionate additional costs for the business compared to the fulfillment of another claim. If they did not request or could not request repair or replacement, they may request a proportional reduction of the consideration or – as a last resort – may also withdraw from the contract. They may switch from their chosen statutory warranty right to another one, however, the cost of the switch shall be borne by the User, unless it was justified or the business gave reason for it. The consumer is also entitled – adjusted to the gravity of the breach of contract – to request a proportional reduction of the consideration or to terminate the sales contract if:

a) the business has not completed the repair or replacement, or has completed it but has failed, in whole or in part, to carry out the removal and re-installation, or has refused to bring the goods into conformity with the contract;

b) a repeated performance defect has arisen, despite the fact that the business attempted to bring the goods into conformity with the contract;

c) the defect of performance is of such severity that it justifies an immediate price reduction or the immediate termination of the sales contract; or

d) the business has not undertaken to bring the goods into conformity with the contract, or it is clear from the circumstances that the business will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer. If the consumer wishes to terminate the sales contract citing defective performance, the business bears the burden of proving that the defect is insignificant. The consumer is entitled to withhold the remaining part of the purchase price – adjusted to the gravity of the breach of contract – in whole or in part until the business complies with its obligations related to the conformity of performance and defective performance. The reasonable time limit for carrying out the repair or replacement of the goods shall be calculated from the time when the consumer communicated the defect to the business. The consumer must make the goods available to the business for the purpose of carrying out the repair or replacement. The business must ensure the taking back of the replaced goods at its own expense. If the repair or replacement requires the removal of goods which were installed in accordance with the nature and purpose of the goods before the defect became recognizable, then the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or bearing the costs of removal and installation. The reduction of the consideration is proportional if its amount equals the difference between the value of the goods due to the consumer in the event of conforming performance and the value of the goods actually received by the consumer. The consumer's statutory warranty right to terminate the sales contract may be exercised by a legal statement addressed to the business expressing the decision to terminate. If the defective performance affects only a specific part of the goods delivered under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them if the consumer cannot reasonably be expected to keep only the goods conforming to the contract. If the consumer terminates the sales contract in its entirety or in respect of part of the goods delivered under the sales contract, then:

a) the consumer must return the affected goods to the business at the expense of the business; and

b) the business must refund to the consumer the purchase price paid in respect of the affected goods without delay, as soon as it has received the goods or the proof supporting the return of the goods. 

8.3. Within what time limit can the User enforce their statutory warranty claim?

The User (if qualifying as a consumer) is obliged to communicate the defect without delay after its discovery, but not later than within two months from the discovery of the defect. However, we draw your attention to the fact that beyond the two-year limitation period (1 year in the case of businesses or used products) calculated from the performance of the contract, you may no longer enforce your statutory warranty rights. (In the case of products with an expiry date, the statutory warranty can be enforced until the end of the expiry date). If, in the case of goods containing digital elements, the sales contract provides for the continuous supply of the digital content or digital service over a specified period, the business shall be liable for a defect in the goods related to the digital content or digital service if the defect occurs or becomes recognizable:

a) in the case of continuous supply for a period not exceeding two years, within two years from the performance of the goods; or

b) in the case of continuous supply for a period exceeding two years, during the entire duration of the continuous supply. 

8.4. Against whom can you enforce your statutory warranty claim? The User may enforce their statutory warranty claim against the Provider. 

8.5. What other condition is there for the enforcement of your statutory warranty rights (provided that the User qualifies as a Consumer)?

Within 1 year from the date of performance, the enforcement of the statutory warranty claim has no condition other than the communication of the defect, if the User proves that the product or service was provided by the business operating the webshop. However, after the expiry of 1 year from performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance.

Product Warranty  

8.6. In what cases can the Consumer exercise their product warranty right and what rights is the Consumer entitled to based on their product warranty claim?

In the event of a defect in a movable item, the Consumer – at their choice – may exercise their statutory warranty right or may enforce a product warranty claim according to the rules of the Civil Code. As a product warranty claim, the Consumer may request the repair or replacement of the defective product. 

8.7. Against whom can you enforce your product warranty claim?

You may exercise your product warranty rights against the producer or distributor of the product (hereinafter together: manufacturer). 

8.8. In what cases is the product deemed defective?

The product is defective if it does not comply with the quality requirements in force at the time of its placing on the market, or if it does not possess the characteristics features in the description provided by the manufacturer. 

8.9. Within what time limit can the Consumer enforce their product warranty claim?

The Consumer can enforce their product warranty claim within two years from the placing on the market of the product by the manufacturer. Upon the expiry of this time limit, they lose this entitlement. 

8.10. What rule of proof applies in the case of enforcing a product warranty claim?

In the event of enforcing a product warranty claim, you must prove that the product defect already existed at the time of the placing on the market by the manufacturer. 

8.11. In what cases is the manufacturer released from its product warranty obligation? The manufacturer is released from its product warranty obligation if it can prove that:

• it did not manufacture or place the product on the market within the scope of its business activity, or
• the defect was not recognizable according to the state of science and technology at the time of placing on the market, or
• the defect of the product results from the application of legislation or a mandatory regulatory provision. It is sufficient for the manufacturer to prove one reason for release. Please note that the Consumer may enforce a statutory warranty claim against the business and a product warranty claim against the manufacturer simultaneously and parallelly for the same defect. In the event of a successful enforcement of your product warranty claim, you may enforce your statutory warranty claim for the replaced product or the part of the product affected by the repair subsequently only against the manufacturer. 8.12. In the case of a contract between a consumer and a business, it shall be presumed until the contrary is proven that a defect recognized by the consumer within 1 year following performance already existed at the time of performance, unless this presumption is incompatible with the nature of the item or the nature of the defect. On this basis, the Provider is not liable for statutory warranty or guarantee if it can prove that the damage arose from defective or negligent handling, excessive use, or impacts deviating from those specified, or other non-intended use of the products after the transfer of risk.
  

 

9. PROCEDURE IN THE EVENT OF A STATUTORY WARRANTY CLAIM

(IN THE CASE OF USERS QUALIFYING AS CONSUMERS)

9.1. In a contract between a consumer and a business, the agreement of the parties may not deviate to the detriment of the Consumer from the provisions of NGM Decree 19/2014 (IV. 29.) on the procedural rules for handling warranty and guarantee claims for goods sold within the framework of a contract between a consumer and a business.

9.2. It is the duty of the consumer to prove the conclusion of the contract (with an invoice, or even just a receipt).

9.3. The costs related to the fulfillment of the statutory warranty obligation shall be borne by the Provider (Section 6:166 of the Civil Code).

9.4. The Provider is obliged to draw up a report (record) on the statutory warranty or guarantee claim notified to it by the Consumer.

9.5. A copy of the report must be made available to the Consumer immediately and in a verifiable manner.

9.6. If the Provider is unable to declare its position on the fulfillability of the Consumer's statutory warranty or guarantee claim at the time of its notification, it is obliged to notify the Consumer of its position – in the event of rejection of the claim, also including the reasons for the rejection and the possibility of turning to the conciliation body – within five business days in a verifiable manner.

9.7. The Provider is obliged to preserve the report for three years from the date it was drawn up, and to present it at the request of the supervisory authority.

9.8. The Provider must endeavor to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Provider is obliged to inform the consumer of the expected duration of the repair or replacement. Subject to the consumer's prior consent, the information shall be provided electronically or by another method suitable for proving receipt by the consumer.

10. MISCELLANEOUS PROVISIONS

10.1. The Provider is entitled to utilize a contributor for the performance of its obligations. The Provider shall be fully liable for the unlawful conduct of such contributor as if the Provider had committed the unlawful conduct itself.

10.2. If any part of these GTC becomes invalid, unlawful, or unenforceable, this shall not affect the validity, legality, and enforceability of the remaining parts.

10.3. If the Provider fails to exercise a right to which it is entitled under the GTC, the failure to exercise such right shall not be considered a waiver of the given right. A waiver of any right shall be valid only in the event of an express written declaration to this effect. The fact that the Provider on one occasion does not strictly insist on a material term or stipulation of the GTC does not mean that it waives its right to insist on the strict compliance with the given term or stipulation in the future.

10.4. The Provider and the User shall attempt to settle their disputes through amicable means.

10.5. The Parties record that the Provider's webshop operates in Hungary, and its maintenance is also carried out here. Since the website can also be visited from other countries, users expressly acknowledge that the governing law in the relationship between the user and the Provider is Hungarian law. If the user is a Consumer, pursuant to Section 26 (1) of the Hungarian Code of Civil Procedure (Pp.), the court of the domestic domicile of the defendant (Consumer) shall have exclusive jurisdiction over disputes arising from this contract against the Consumer.

10.6. The Provider does not apply different general terms of access regarding access to the products found in the webshop for reasons related to the User's nationality, place of residence, or place of establishment.

10.7. The Provider – in respect of the payment methods accepted by it – does not apply different conditions to the payment transaction due to reasons related to the User's nationality, place of residence, or place of establishment, the place of opening of the payment account, the place of establishment of the payment service provider, or the place of issue of the cash-substitute payment instrument within the Union.

10.8. The Provider complies with REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC.

11. COMPLAINT HANDLING PROCEDURE

(IN THE CASE OF USERS QUALIFYING AS CONSUMERS)

11.1. The Provider's goal is to fulfill all orders in appropriate quality, to the complete satisfaction of the customer.

11.2. The consumer may communicate their complaint to the business orally or in writing.

11.3. The business shall examine the oral complaint immediately and remedy it as necessary.

11.4. If the consumer does not agree with the handling of the complaint, or if the immediate investigation of the complaint is not possible, the business shall immediately draw up a report on the complaint and its position regarding it, and shall proceed according to the rules applicable to written complaints.

11.5. The business shall hand over or send a copy of the report to the consumer:

a) locally, in the case of an oral complaint communicated in person,

b) at the latest simultaneously with the substantive response, in the case of an oral complaint communicated by telephone or using another electronic communications service – unless the consumer did not provide all their data for handling the complaint, pursuant to point 11.8.

11.6. The business is obliged to provide an oral complaint communicated by telephone or using an electronic communications service with a unique identification number.

11.7. The report drawn up on the complaint must contain the following:

a) the name, residential address, or electronic mail address of the consumer,

b) the place, time, and method of presenting the complaint,

c) a detailed description of the consumer's complaint, a list of documents, papers, and other evidence presented by the consumer,

d) the declaration of the business regarding its position on the consumer's complaint, provided that the immediate investigation of the complaint is possible,

e) the signature of the person drawing up the report and – with the exception of an oral complaint communicated by telephone or using another electronic communications service – the signature of the consumer,

f) the place and time of drawing up the report,

g) the unique identification number of the complaint in the case of an oral complaint communicated by telephone or using another electronic communications service, and

h) the warning regarding the provisions of paragraph 11.8.

11.8. If, during the drawing up of the report, the consumer does not provide the data contained in points

a) and

c) of point 11.7, or refuses to sign the report pursuant to point

e) of point 11.7, the business shall omit the application of the provisions contained in point 11.9 during the settlement of the oral complaint.

11.9. The business is obliged to respond to a written complaint in writing in a substantively verifiable manner and to arrange for its communication within thirty days of its receipt – unless a directly applicable legal act of the European Union provides otherwise. A shorter time limit may be established by legislation, and a longer time limit may be established by an Act of Parliament. The business is obliged to state the reasons for its position rejecting the complaint.

11.10. If the business provides an electronic interface or form for notifying a written complaint, it is obliged to immediately confirm the receipt of the written complaint at the electronic mail address provided by the consumer.

11.11. The business is obliged to preserve the report drawn up on the oral complaint or the written complaint, as well as a copy of its substantive response to the complaint, for three years, and to present it at the request of the supervisory authority.

11.12. In the event of rejection of the complaint, the business is obliged to inform the consumer in writing about which authority or conciliation body it may initiate proceedings with – according to the nature of the complaint. The information must furthermore contain the seat, telephone and internet contact details, as well as the mailing address of the competent authority or the conciliation body according to the consumer's domicile, place of residence, or seat. The information must also extend to whether the business has made a general declaration of submission.

11.13. The business may omit the investigation of a repeated complaint submitted by the same consumer with content identical to a previous complaint that has been answered substantively, which does not contain new information, as well as a consumer complaint submitted by an unidentifiable person.

11.14. We inform you that in the event of the rejection of your complaint, you may initiate the procedure of an authority or a conciliation body with your complaint, as follows (the Provider has not made a general declaration of submission):

11.15. The Consumer may turn to the consumer protection authority with a complaint:

Pursuant to Section 45/A (1)-(3) of the Consumer Protection Act (Fgytv.) and on the basis of Government Decree 326/2024 (XI. 14.) on the designation of the consumer protection authority, the government office acts as the general consumer protection authority: https://kormanyhivatalok.hu/kormanyhivatalok

11.16. In the event of a complaint, the Consumer has the opportunity to turn to a conciliation body, the contact details of which can be found here:

11.17. The out-of-court settlement of consumer disputes falls within the competence of the conciliation body. The task of the conciliation body is to attempt to create an agreement between the parties for the purpose of settling the consumer dispute; in the event of this being unsuccessful, it makes a decision in the case in order to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights. At the request of the consumer or the Provider, the conciliation body gives advice regarding the rights to which the Consumer is entitled and the obligations encumbering the Consumer.

In the conciliation body procedure, in the absence of an agreement, the panel shall, on the merits of the case:

a) make a decision containing a binding obligation, if:

aa) the request is well-founded, and the business recognized the decision of the conciliation body as binding upon itself in its general declaration of submission pursuant to Section 36/C – registered at the conciliation body or the chamber, or communicated in its commercial communication –, at the beginning of the procedure, or at the latest until the decision is made, or

ab) the business did not make a declaration of submission, but the request is well-founded and the claim intended to be enforced by the consumer does not exceed two hundred and fifty thousand Forints – neither in the request nor at the time the decision containing a binding obligation is made, or

b) make a recommendation, if the request is well-founded, however, at the beginning of the procedure, the business declared that it does not recognize the decision of the panel as a binding obligation, or if it did not make a declaration regarding the recognition of the panel's decision at all.

11.18. In the event of a cross-border consumer dispute related to an online sales or online service contract, the conciliation body operated by the chamber designated in a decree by the minister responsible for consumer protection shall be competent.

11.19. The business is encumbered by a duty of cooperation in the conciliation body procedure; within the framework of this, it is obliged to send its response document to the conciliation body with the content specified in the Consumer Protection Act (Fgytv.) within the time limit mentioned there. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the business is obliged to ensure the participation of a person authorized to create an agreement at the hearing. The representative of the business authorized to create an agreement is obliged to participate online at the online hearing. If the consumer requests a personal hearing, the representative of the business authorized to create an agreement is obliged to participate at least online at the hearing.

11.20. If the Consumer does not turn to a conciliation body, or if the procedure did not lead to a result, the Consumer has the opportunity to turn to a court in order to settle the dispute. The lawsuit must be initiated with a statement of claim, in which the following information must be indicated:

• the acting court;
• the name, place of residence, and legal standing in the lawsuit of the parties and the representatives of the parties;
• the right intended to be enforced, by presenting the facts serving as its basis and their evidence;
• the data from which the competence and jurisdiction of the court can be established;
• a definite request directed at the decision of the court.
  The document or its copy to whose content they refer as evidence must be attached to the statement of claim.

12. COPYRIGHTS, CONTENT PROTECTION, AND RESERVATION OF RIGHTS

12.1. The website https://www.needletales.hu/, https://needtales.com/, its composition, structure, image elements, graphical solutions, textual contents, visual materials, product descriptions, databases, editing, arrangement, as well as other contents appearing on the website are protected under copyright law and, where applicable, related rights. Copyright protection entitles the contents from the moment of their creation, without any separate registration or other formality.

12.2. The Provider reserves all rights regarding the contents appearing on the website. Viewing, using the website, or accessing the contents does not in itself result in a license for use, does not entail the transfer of copyright economic rights, and does not entitle the visitor, user, or any third person to use the contents without permission.

12.3. Without the prior, express, and written permission of the Provider, it is prohibited to perform the following with the whole or any part of the contents appearing on the website, particularly but not exclusively:

a) copying, downloading, recording, reproducing, or electronically storing them;

b) publishing them on another website, social media interface, advertisement, catalog, database, or other online or offline interface;

c) communicating them to the public, retransmitting, sharing, or making them accessible;

d) adapting, processing, modifying, translating, or incorporating them into other content;

e) using them for commercial, advertising, search engine optimization, data collection, competitor, or other business purposes;

f) using them for teaching, training, analyzing, or extracting data for artificial intelligence-based systems, data mining tools, automated data collection applications, or other software solutions, unless the Provider has expressly consented thereto.

12.4. The prohibition contained in point 12.3 does not affect the cases of free use specified in the Copyright Act, thus particularly the possibility of lawful quotation, provided that the quotation takes place to the extent justified by the purpose, true to the original, and with the indication of the source and – where indicated – the author. The cases of free use may not be interpreted broadly, and may not serve as a basis for the systematic, business-purpose, or competitor-based adoption of the website's content.

12.5. The legal documents available on the website – thus particularly the General Terms and Conditions and the privacy policy – serve the purpose of informing visitors and users. Visitors may download, store, and use these documents for the purpose of their own orientation, exercising their rights, or getting to know their existing or planned legal relationship with the Provider. However, this provision does not entitle the visitor, user, or third person to utilize these documents commercially, as their own service, as content of another website, or as part of an activity competing with the Provider.

12.6. Placing a link pointing to the website https://www.needletales.hu/, https://needtales.com/ is permitted, provided that the link does not harm the Provider's good reputation, does not create the false impression that a cooperation, approval, support, or other business relationship exists between the linking person or organization and the Provider, and does not realize unlawful or unfair market conduct.

12.7. The name https://www.needletales.hu/, https://needtales.com/, the image, appearance of the website, its characteristic structural and visual elements, as well as the designations suitable for identifying the Provider's services are linked to the economic activity of the Provider. Their unauthorized use, imitation, or application in a manner that may lead to confusion with the Provider, its services, or its website, or may result in the unfair exploitation of the Provider's market performance, is prohibited.

12.8. If a third person adopts, copies, publishes, uses for business purposes, adapts, presents as their own, uses without indicating the source, or utilizes the content of the website within the scope of an activity competing with the Provider without permission, the Provider, or the affected author or other right holder may act based on the Copyright Act, the Civil Code, and – in the case of an infringement realized by a market player – the rules regarding the prohibition of unfair market conduct.

12.9. In the event of an infringement, the Provider, or the affected author or other right holder may particularly enforce the following claims:

a) the judicial establishment of the fact of the infringement;

b) the cessation of the infringement and the injunction of the infringer from further infringement;

c) the removal, deletion, making inaccessible of the infringing content, or the restoration of the state preceding the infringement;

d) giving appropriate satisfaction and its publication at the expense of the infringer;

e) the return of the enrichment achieved through the infringement;

f) the payment of damages;

g) the payment of a restitution fee (sérelemdíj) in the event of an infringement of the author's personality rights;

h) the provision of data connected to the infringement, thus particularly data relating to the method, duration, extent, reach, revenue, and business utilization of the infringing use;

i) the reimbursement of notary, expert, attorney, technical, and other justified costs necessary for proving and terminating the infringement.

12.10. The Provider expressly records that the provisions contained in this chapter do not qualify as a stipulation of liquidated damages (penalty) and do not establish a contractual fine. Through these provisions, the Provider informs visitors, users of the website, and third persons about its existing reservation of rights under copyright law, civil law, and competition law. The Provider, or the affected author or other right holder shall enforce their claims directly on the basis of the relevant legislation in the event of an infringement.

12.11. The Provider indicates in advance that in the event of unauthorized, business-purpose, or competitor-based content adoption, it will also take into account the gravity, extent, repetitive nature of the infringement, the method of use, the quantity of the content used, the financial advantage achieved by the infringer, as well as the potential injury to the author's personality rights when determining its claims. In the Provider's view, the adoption of images, product descriptions, textual contents, image elements, or databases for business purposes, without indicating the source, for competitor purposes, or in a manner suitable for deception, qualifies as a particularly serious infringement.

12.12. In the event of detecting an infringement, the Provider is entitled to utilize a notary certification of facts, screenshots, electronic preservation of evidence, expert examination, or other means of proof. The Provider may enforce its costs reasonably incurred in connection with these against the infringer on the basis of the relevant legislation.

12.13. If the infringement is committed by a business, competitor, or other market player, and the adoption of content, imitation of the characteristic elements of the website, use of the Provider's designations, or exploitation of the Provider's market performance is suitable for gaining an unfair advantage in economic competition, deception, confusion, or injury to the lawful interests of the Provider, the Provider may also act on a competition law basis in addition to the copyright claims.

12.14. The reservation of rights contained in this chapter does not affect the Provider's right to enforce any other civil law, copyright law, competition law, criminal law, or other legal claim available to it against the infringer on the basis of legislation.

13. DATA PROTECTION

The privacy policy of the website is available on the following page: https://www.needletales.hu//adatvedelem

Sopron, 8 August 2025

Model Withdrawal Form

(complete and return only if you intend to withdraw from the contract)

To: (name, postal address, e-mail address, fax number, telephone number): Jurth Emese e.v., 9400 Sopron, Póda Endre utca 6/C 2/6., info@needletales.hu, +36 30 687 8456

I/We the undersigned hereby declare that I/we withdraw from the contract for the sale of the following goods:

Date of order / date of receipt:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

Date of the latest update: 14 July 2026